Last Updated: 19 October 2026

1. Introduction

This Refund & Cancellation Policy explains how cancellations and refund requests are handled for services provided by ASL Future.

By purchasing or agreeing to use our services, you acknowledge that the applicable service terms, fees, and cancellation conditions will be communicated to you before you commit to the relevant service.

2. Scope of Services

ASL Future may provide education consultancy and study abroad support services, including:

• Study destination and university selection guidance.

• Admission and application support.

• Academic document preparation guidance.

• English language test information and guidance.

• Student counselling and related support services.

The exact services provided will depend on the agreed service package or individual arrangement.

3. Cancellation Requests

If you wish to cancel a service, please contact ASL Future in writing through our official communication channels.

Your request should include:

• Your full name.

• Contact information used when purchasing or requesting the service.

• The service you wish to cancel.

• Your payment reference, if applicable.

• The reason for cancellation, where relevant.

We will review your request and communicate the applicable cancellation terms.

4. Refund Eligibility

Refund eligibility depends on the nature of the service, the work already completed, the applicable agreement, and any mandatory consumer protection laws.

Where permitted by law and the agreed terms, fees may be non-refundable for services that have already been fully delivered or for work already completed.

If a service has only been partially delivered, any refund will be assessed according to the applicable agreement, work completed, costs incurred, and relevant legal requirements.

Nothing in this policy excludes or limits any refund or other right that cannot lawfully be excluded.

5. Non-Refundable Third-Party Fees

Payments made directly to third parties, such as universities, examination providers, visa authorities, accommodation providers, or other external organisations, are governed by the relevant organisation’s own terms and refund policies.

ASL Future cannot guarantee a refund of third-party fees. Where we collect or forward such fees on behalf of another organisation, the applicable terms will be explained where relevant.

6. University Admission and Visa Decisions

University admission, scholarship awards, and visa decisions are made by the relevant institutions or authorities.

A rejection, unsuccessful application, scholarship decision, or visa refusal does not automatically create a right to a refund of consultancy or support fees. Refund eligibility will depend on the agreed service terms and applicable law.

ASL Future does not guarantee admission, scholarships, or visa approval.

7. Cancellation by ASL Future

If ASL Future is unable to deliver an agreed service, we will communicate the circumstances and discuss an appropriate resolution. Depending on the agreement and applicable law, this may include rescheduling, an alternative service, or a refund for the undelivered portion.

8. How to Request a Refund

To request a refund, contact us through our official Contact Us page and provide the relevant service and payment details.

We may request additional information to verify the transaction and assess your request.

We will review the request and communicate our decision within a reasonable period, subject to any applicable legal deadlines.

9. Refund Processing

If a refund is approved, it will generally be returned through the original payment method where practicable, unless another method is agreed or required by law.

The time required for the funds to appear in your account may depend on the payment provider, bank, or financial institution.

Any applicable deductions or charges will be explained where relevant and permitted by law.

10. Changes to This Policy

ASL Future may update this policy from time to time. The revised version will be published on this page with an updated date. Changes will not override rights that have already arisen under applicable law.

11. Contact Us

For cancellation or refund enquiries, please contact ASL Future through the official contact details listed on our website.

Website: https://aslfuture.co.uk/

Please include your service details and payment reference so we can review your request.